1. How do I place an order on Medelica.net?
To place an order, simply browse our catalog, select the medications or health products you need, add them to your cart, and proceed to checkout. You’ll need to provide a valid prescription for prescription medications. Once your order is confirmed, we’ll process and ship it to your preferred address.

2. Is a prescription required to purchase medication?
Yes, a valid prescription from a licensed healthcare provider is required for all prescription medications. You can upload your prescription during the checkout process or email it to our customer service team.

3. How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected. Typically, orders are processed within 1-2 business days, and standard shipping takes 3-7 business days. Expedited shipping options are also available at checkout.

4. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the courier’s website.

5. What should I do if I received the wrong medication?
If you receive the wrong medication or if there is an issue with your order, please contact our customer service team immediately. We will work with you to resolve the issue, including arranging for a return or replacement.

6. How do I refill my prescription?
Refilling a prescription on Medelica.net is easy. Log in to your account, go to your order history, and select the prescription you want to refill. If your prescription allows refills, you can simply add the medication to your cart and proceed to checkout.

7. Are my personal and payment details secure on Medelica.net?
Absolutely. We use advanced encryption technology to ensure that all your personal and payment information is secure. Your privacy and security are our top priorities.

8. What payment methods do you accept?
We accept all major credit cards, debit cards, and various online payment options such as PayPal. All payments are processed through a secure payment gateway.

9. Can I cancel or modify my order?
Yes, you can cancel or modify your order if it has not yet been processed. To do so, please contact our customer service team as soon as possible. Once an order has been shipped, it cannot be canceled, but you may return it in accordance with our return policy.

10. What is your return policy?
We accept returns for most unopened and unused items within 30 days of delivery. Prescription medications cannot be returned unless there was an error on our part. For more details, please visit our Returns & Refunds page or contact customer service.

11. Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions on various products. You can sign up for our newsletter to receive updates on the latest deals and special offers.

12. How do I contact customer service?
You can reach our customer service team by phone, email, or through the live chat feature on our website. Visit our Contact Us page for more details and operating hours.