Packaging & Shipping Policy
Last Updated: 29 August 2024
At Medelica.net, we are committed to ensuring that your medications and health products are delivered to you safely, securely, and in a timely manner. This policy outlines our procedures for packaging and shipping orders to ensure your satisfaction.
Packaging
Discreet Packaging
Your privacy is important to us. All orders are packaged in discreet, unmarked packaging to ensure confidentiality. There will be no indication on the outside of the package regarding the contents or the nature of the product.
Secure Packaging
We use high-quality, secure packaging materials to protect your order during transit. Prescription medications and other sensitive items are packed with care to prevent damage or tampering.
Temperature-Sensitive Items
For medications or products that require temperature control, we utilize insulated packaging and, where necessary, include cold packs to maintain the appropriate temperature during shipping. These items are clearly marked and shipped via expedited delivery to ensure they arrive in optimal condition.
Shipping
Shipping Methods
We offer a variety of shipping options to meet your needs, including:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Please note that shipping times may vary based on your location and the availability of the products.
Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery location. Exact shipping charges will be displayed at checkout before you complete your order.
Order Processing Time
Orders are typically processed within 1-2 business days. Once your order has been processed, it will be shipped according to the shipping method you selected at checkout. Orders placed on weekends or holidays will be processed on the next business day.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery on our website or directly through the courier’s tracking system.
International Shipping
At this time, Medelica.net only ships within the United States. We do not offer international shipping. We apologize for any inconvenience this may cause and are working on expanding our services in the future.
Shipping Restrictions
Some products may have shipping restrictions due to state or federal regulations. If your order contains a restricted item, you will be notified during the checkout process, and we will work with you to find a suitable alternative.
Delivery Issues
Delayed or Lost Packages
While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, carrier delays, or incorrect shipping addresses may cause delays. If your package is delayed or lost, please contact our customer service team, and we will work to resolve the issue promptly.
Damaged or Incorrect Items
If your package arrives damaged, or if you receive incorrect items, please contact our customer service team within 48 hours of delivery. We will arrange for a return or replacement as needed, free of charge.
Contact Information
If you have any questions or concerns about our Packaging & Shipping Policy, please feel free to contact us:
Medelica.net
212 7th St SE, Washington, DC 20003, USA
Email: [email protected]